The days of passive AI search are over.
We're announcing a fundamental shift in how Docket handles your toughest sales questions. Agentic Ask isn't just retrieving information anymore, it's thinking through your questions, determining the optimal way to answer them, and adapting its approach based on what you're actually asking.
The Broken State of AI tools today: Ask a Question, Get an Answer
Most AI tools follow a simple pattern: you ask, they retrieve, they respond.
If the information exists in your knowledge base, great.
If it doesn't, you're stuck.
This works fine for straightforward questions. But what happens when a prospect asks a questions which needs reasoning that connects multiple data points? Or when your knowledge base doesn't have the full context?
You spend precious time hunting, synthesizing, and hoping you got it right.
The Future of AI tools: Ask a Question, Your Agent Thinks, Then Answers
Agentic Ask transforms how your AI responds.
The agent evaluates your question's complexity and intent, then selects the right strategy automatically. You're no longer managing how to get an answer, you're trusting an intelligent system to figure out the best path forward.
The Agent Determines the Best Approach
When you pose a question to Agentic Ask, it doesn't just search and respond. It analyzes what you're asking and chooses the optimal mode:
Quick Mode (~30 seconds):
For straightforward questions, fact-finding, and time-sensitive needs during live calls. When you need an answer now, the agent delivers without unnecessary processing.
Deep Mode (in minutes):
For complex scenarios, multi-part questions, and situations requiring comprehensive research across multiple sources. The agent takes time to reason through your question properly.
You don't select the mode, rather the agent does that thinking for you & chooses it.
Web Search Also Joins Your Knowledge Arsenal
Your agent now accesses the public web to deliver more complete, solution-oriented answers.
If your knowledge base doesn't have the full picture, the agent pulls in current information from web sources automatically.
You can also explicitly ask the agent to do web search before answering. This bridges the gap between what your team knows internally and what's happening in the broader market.
How does the Agent Work Behind the Scenes?
Once a question has been posed to the agent, agent chooses the mode and does the following:
Tool selection:
See which retrieval tools, web search, or file analysis the agent chooses based on your question type.
Analysis phase:
Watch as it processes information and evaluates relevance across sources.
Reflection mode:
The agent reviews whether to include specific information in the final output — it's not just dumping everything it finds.
Verified prioritization:
Human-reviewed and approved responses appear first. Your team's validated knowledge gets priority over probabilistic answers.
Recency prioritization:
More recent facts receive higher weighting, so you're not referencing outdated information.
A couple of other updates
Verified Answers: Building Your Team's Knowledge Base
We've moved beyond confidence scores to verified answer prioritisation. When your team validates a response (either as-is or with minor edits), it becomes the verified answer for similar future questions. This creates a democratized library of proven sales responses that the agent prioritises, ensuring your team shares consistent, approved messaging.
Enhanced Intelligence Features You'll Notice
Inline citations:
See exactly which sources informed each part of the answer with highlighted references.
Guard notes:
Automatic detection of sensitive topics like pricing and security, with appropriate handling protocols.
File-level queries:
Ask "Show me all files related to Docket's security posture" or "Summarize this document" and get structured responses.
Web-augmented answers:
The agent supplements your knowledge base with current web information when needed.
Available Where You Work
Docket Web App:
Full visibility into the agent's reasoning process and tool usage. See exactly how the agent arrived at its answer.
Slack:
The agent activates when you @mention Docket. Quick mode runs by default, with a "Deep Answer" button available for complex follow-ups.
Chrome Extension:
Coming soon with the same agentic capabilities wherever you work.
Why Does This Matter for Revenue Teams?
Your prospects ask complex questions and your team needs answers that are accurate, complete, and delivered instantly.
Agentic Ask eliminates the gap between question complexity and answer quality. Your AI doesn't just retrieve, as it reasons through problems the way an experienced colleague would.
Ask reasoning questions, paste complex scenarios, and trust the agent to figure out the rest.
You can learn more about this: