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Today’s buyers start their research in Copilot, ChatGPT, Google AI, Perplexity, and other AI-powered search tools. Over 800 million people use ChatGPT every week, and 60% of their answers now come from Google AI. If your products aren’t discoverable there, you’re invisible during the most critical stage of their decision journey. Docket makes your product catalog, technical specs, and application insights easily understood by AI systems, so when buyers ask questions like “What coating resins work for high-temperature automotive applications?” or “REACH-compliant plasticizers for food-grade packaging?” — your products show up. The result: greater visibility, earlier engagement, and more opportunities before competitors even enter the conversation
When a buyer submits a sample request at 5 p.m. on a Friday or over the weekend, they shouldn’t have to wait days for a reply. Docket’s Product Concierge connects to your existing form and jumps in instantly, asking smart follow-up questions like what they’re formulating, which performance properties matter most, and whether there are any regulatory or processing requirements. It gathers key qualification details like application, volume, timeline, and technical constraints before handing everything off to your sales or technical team. Buyers get quick, personalized responses, and your team receives fully qualified requests ready to convert. The outcome: Faster response times improve buyer experience. Your team focuses on qualified opportunities with complete context.
Many formulations rely on multiple components working in sync — a film-coating needs the right liner, an adhesive needs the right resin. But buyers don’t always know what else to include. Docket’s Product Concierge recognizes when products require complementary materials and proactively recommends them during the conversation. It understands product compatibility and suggests the right additives, accessories, or companion products to complete the system. The result: higher order values, fewer incomplete purchases, and happier customers who get everything they need in one go. The outcome: Higher average order values. Fewer incomplete orders. Better customer outcomes with properly matched product systems.
Your buyers don't always know which product grade or formulation they need. They know their application. Docket’s Product Concierge guides them through a natural conversation about their use case, what they’re building, how it needs to perform, and any regulatory or processing requirements. It understands your product catalog, data sheets, and specs, and helps them find the best-fit products based on key properties and compliance needs. When a buyer shows real intent, it seamlessly connects them with your sales team, turning discovery into conversation, and conversation into opportunity. The outcome: Buyers find the right products faster. Your sales team receives better-qualified inquiries with clear technical requirements.
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