How secure is Docket?

Docket prioritizes the security and privacy of your data. We adhere to the highest global standards for data protection and ethical AI principles. Our platform is SOC 2 Type 1, SOC 2 Type 2, GDPR and ISO 27001 certified.

What is your data retention policy?

Docket stores data securely and deletes it upon contract termination with the client.

How do you govern platform access?

Docket offers role-based access controls to restrict responses according to an organization’s data access hierarchy, ensuring that data access is controlled correctly, especially in remote work environments.

Where can I learn more about your security?

You can check out how Docket keeps your data secure here.

How accurate is DocketAI?

DocketAI's models are trained for high precision, targeting 95%+ accuracy to provide instant, reliable responses to users around the clock. If it cannot find a reason, it flags the question to a human SE. All responses are subject to human review, ensuring accountability and reliability.

Will my data be used to train DocketAI?

Rest assured, DocketAI will never use your data to train its models. Your data will not be used to train our LLMs or enhance other customers’ answers.

How quickly can I get started with DocketAI?

DocketAI collects all your structured and unstructured sources of knowledge in a few hours. The onboarding process takes less than five hours and does not require extensive tagging or administrative tasks.

What common apps can I use DocketAI on?

You can use DocketAI on Slack, MS Teams, its web app, or Chrome extension.

Docket vs. Drift

Why Docket

Built to sell, not just chat

SE-caliber discovery questions that uncover budget, timeline, and decision-makers.

Multimodal by design

Voice calls, visual demos, and interactive guidance that convert faster than text-only chat.

Fast go-live, precise control

Guardrails and verified answers reduce hallucinations, protect your brand, and enable 15–20 day go-live

Docket vs Drift

Explore how an AI-native conversational agent changes the game compared to a traditional chatbot

Docket

Drift

Core philosophy

Agentic AI Product Expert (reasoning + actions)

Legacy conversational playbooks with AI add-ons

Buyer experience

Multimodal (voice, text, slides, video), scenario reasoning, citations

Text-first chat flows and buttons

Knowledge quality

Cleanses/weights sources, SME/bestseller weighting, recency re-ranking, confidence scoring

Primarily relies on static, admin-authored flows

Qualification & routing

Dynamic discovery, progressive profiling, direct calendar pop (Chili Piper, Calendly, etc.)

Scripted branching; routing via playbooks

Go-live speed

15–20 days with light lift (4–5 hours of your team)

Weeks to months of playbook building/tuning

Reporting & CRM sync

Full transcripts, summaries, discovery fields into CRM; A/B pilot-friendly

Notes and events via playbooks; limited AB-out-of-box

Pricing model

Consumption‑aligned; caps available; predictable enterprise bundles

Large fixed platform fees for site coverage

Fit for complex products

SE-style, persona-aware, objection handling

Generic dialogs often stall complex questions

Docket vs Drift

Explore how an AI-native conversational agent changes the game compared to a traditional chatbot

Docket

Qualified

Core philosophy

Agentic AI Product Expert (reasoning + actions)

Legacy conversational playbooks with AI add-ons

Buyer experience

Multimodal (voice, text, slides, video), scenario reasoning, citations

Text-first chat flows and buttons

Knowledge quality

Cleanses/weights sources, SME/bestseller weighting, recency re-ranking, confidence scoring

Primarily relies on static, admin-authored flows

Qualification & routing

Dynamic discovery, progressive profiling, direct calendar pop (Chili Piper, Calendly, etc.)

Scripted branching; routing via playbooks.

Go-live speed

15–20 days with light lift (4–5 hours of your team)

Weeks to months of playbook building/tuning

Reporting & CRM sync

Full transcripts, summaries, discovery fields into CRM; A/B pilot-friendly

Notes and events via playbooks; limited AB-out-of-box

Pricing model

Consumption-aligned with caps; transparent

Large fixed platform fees common; pay for coverage not outcomes

Fit for complex products

SE-style, persona-aware, objection handling

Generic dialogs often stall complex questions

Why teams are replacing Drift with Docket

Learn what your AI Sales Engineer teammate can do for you

Agent + Action Tooling

One AI that talks and acts.
Unlike Drift’s text-only bots, Docket pairs conversation with action—show slides, capture emails, route, and book instantly.

Enterprise-Grade Deployment Speed

Go live in weeks, not months.
A simple two-line script with CMS-agnostic setup means you’re running in under three weeks—no heavy playbooks required.

Higher Qualified Pipeline

Up to 30% lift from better conversations.
By engaging deeply, qualifying smartly, and scheduling instantly, Docket consistently drives more pipeline without additional ad spend.

Fewer Dead-Ends

From “no” to “here’s how.”
Docket reframes dead ends into solutions—backed by visuals and citations—to keep buyers moving and meetings accelerating forward.

Lower Operating Overhead

Less maintenance, faster results.
With consumption-based pricing and adaptive reasoning, Docket reduces playbook upkeep while aligning costs directly to realized value.

Fewer Dead-Ends

From “no” to “here’s how.”
Docket reframes dead ends into solutions—backed by visuals and citations—to keep buyers moving and meetings accelerating forward.

Frequently Asked Questions

Is this just another chatbot?

No. Docket is an AI-native Marketing Agent that educates buyers, qualifies intent, and books the right rep automatically.

How does Docket handle security?

Access is limited to approved sources; data retention is controlled; transcripts and fields write only to systems you specify. Audits are exportable for review.

What about uptime and support?

Docket has white-glove onboarding and responsive support; your agent goes live quickly and improves with feedback over time.

Do you have to have a native integration with Salesforce?

Yes, We have 100+ integrations including Native integrations with Salesforce, Hubspot etc.

Ready for a qualified alternative, Docket provides…

“Fair, consumption‑aligned pricing” — Start with a simple platform fee, then pay by minutes or engagements. Add soft overage and a hard cap for predictability. No surprise true‑ups. Qualified/Drift-like tools often cost 3–5x more for text-only chat and months of playbook setup. Docket goes live fast and charges for actual value delivered.

Drift talks.
Docket qualifies.

Request a Docket Demo

Meet Docket's Marketing Agent