Question 1

How secure is Docket?

Accepted Answer

Docket prioritizes the security and privacy of your data. We adhere to the highest global standards for data protection and ethical AI principles. Our platform is SOC 2 Type 1, SOC 2 Type 2, GDPR and ISO 27001 certified.

Question 2

What is your data retention policy?

Accepted Answer

Docket stores data securely and deletes it upon contract termination with the client.

Question 3

How do you govern platform access?

Accepted Answer

Docket offers role-based access controls to restrict responses according to an organization’s data access hierarchy, ensuring that data access is controlled correctly, especially in remote work environments.

Question 4

Where can I learn more about your security?

Accepted Answer

You can check out how Docket keeps your data secure here.

Question 5

How accurate is DocketAI?

Accepted Answer

DocketAI's models are trained for high precision, targeting 95%+ accuracy to provide instant, reliable responses to users around the clock. If it cannot find a reason, it flags the question to a human SE. All responses are subject to human review, ensuring accountability and reliability.

Question 6

Will my data be used to train DocketAI?

Accepted Answer

Rest assured, DocketAI will never use your data to train its models. Your data will not be used to train our LLMs or enhance other customers’ answers.

Question 7

How quickly can I get started with DocketAI?

Accepted Answer

DocketAI collects all your structured and unstructured sources of knowledge in a few hours. The onboarding process takes less than five hours and does not require extensive tagging or administrative tasks.

Question 8

What common apps can I use DocketAI on?

Accepted Answer

You can use DocketAI on Slack, MS Teams, its web app, or Chrome extension.

Frequently Asked Questions