Frequently Asked
Questions
What information sources does Docket use?
Docket uses company-specific information from sources like Google Drive, Slack conversations, your company's documentation, websites, marketing materials, and other trusted internal knowledge selected by your Docket administrators.
Is Docket like ChatGPT/Claude?
Docket differs in several key ways: it has lower hallucination risk because it's constrained to your trusted content, provides transparency about its sources, integrates directly with your company systems, offers workflow support for questions it can't answer, and is specifically focused on sales engineering use-cases rather than general versatility.
What's the best way to pose questions to Docket?
For best results: be specific rather than vague, provide complete context, ask one question at a time instead of compound questions, and focus on concrete knowledge rather than hypotheticals. Think about how you'd ask your favorite human sales engineer.
How do I know if Docket's answer is reliable?
Docket provides confidence indicators (high, medium, low) based on the authority of the source, the author's expertise, content recency, and corroboration across multiple sources. Some answers may be marked as "verified" when approved by a Subject Matter Expert
Can I see the sources Docket uses for its answers?
Yes, Docket provides references for each answer, allowing you to click through to the original source documents to verify information or learn more about a topic.
What happens if Docket doesn't know the answer?
Rather than generating potentially incorrect information, Docket will explicitly tell you it doesn't have an answer. It can also provide a mechanism to route your question to a subject matter expert.
Can I have a conversation with Docket?
Yes, you can ask follow-up questions to go deeper on a topic. Docket maintains context from your previous questions in the same conversation, making it easier to explore topics thoroughly.
How does Docket stay up-to-date with new information?
Docket continuously learns from new internal and external conversations, newly added documentation, and other content updates. Your Docket administration team also monitors questions that Docket couldn't answer to identify knowledge gaps that need to be filled.
What if I don't see the RFP button?
Contact your Docket administrator to get the right permissions.
Docket prioritizes the security and privacy of your data. We adhere to the highest global standards for data protection and ethical AI principles. Our platform is SOC 2 Type 1, SOC 2 Type 2, GDPR and ISO 27001 certified.
What is your data retention policy?
Docket stores data securely and deletes it upon contract termination with the client.
How do you govern platform access?
Docket offers role-based access controls to restrict responses according to an organization's data access hierarchy, ensuring that data access is controlled correctly, especially in remote work environments.
Where can I learn more about your security?
You can check out how Docket keeps your data
secure here.
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